When will I get response after making an enquiry?
We will get back to you in the next business day after you make a request to us. If you cannot get a satisfied response, feel free to file a complaint either on PayPal. Mostly importantly customer rights are protected. We are confident that we have the ability to provide long lasting quality customer service.
Will I be invited to visit your work places?
We plan to bring some students to visit our offices and warehouses experiencing how hard our staff works. Students can also learn the importance of providing quality customer service. Therefore, we welcome school visits.
What can I do if no one picks up my call?
Don't worry. It may be time when all our customer representatives are getting busy. Relax and write an email to us. Send your enquiries to email@example.com. You had better quote the Order ID if it is available. You will be responded in the next working day.
Can I directly talk to your team leader?
I am sure our team leader would be pleased to talk with you. Simply state in email you want to talk with our team leader. Our customer representatives would forward the email to the leader.
How can I express my love with YN.EACHSHOT.COM?
Write us more comments which will greatly help us grow. We are determined to provide the best consumer electronics promptly at lowest costs.
YN.EACHSHOT.COM is an experienced group of internet sellers, with branches at Hong Kong & Shenzhen,China. We aim at offering the most updated and high quality consumer electronics to web shoppers from all over the world while shoppers can experience a comfortable and secure shopping process on the web.
What is your team's business value?
Candor would be the main element for running our business. Without candor our merchandizing team may bride resulting in a high purchasing cost. Without candor there may be misleading product information which would upset our customers. To manage this globalized team, candor would be the most essential factor to provide a democratic and fair working environment.
How does your Sourcing Team work?
Our sourcing team consists of 20 colleagues from Hongkong, Shenzhen, Guangzhou and Yiwu. Among dozens of consumer electronics all over the world, we have experience and capability to select the most competitive products, which will then be qualified to be listed on our website. General procedures would be as below.
1. Sourcing well established manufacturers.
2. Visiting Factory Production Site.
3. Bargaining for wholesale quotation which enables us to offer the lowest price
4. Undergoing Product Quality Control before shipments go to our warehouses in New Jersey, London & Hong Kong.
What do your Customer Service Representatives do?
Our customer service representatives are well trained with the knowledge of over 2000 products in our website. We invest a lot on training and expansion of our customer service team. We not only aim at answering enquiries about product and delivery problems, we would also help customers to look for products out of our selling list to fulfill your needs.
What should I do if I want to know more about you?
Don't be shy. Email us at firstname.lastname@example.org and we will fulfill your hunger.
Do I need to pay Customs Duties?
As per our data, only less than 1% of the package was opened and checked by customs of destination country. Customers are responsible to pay for the taxes if import taxes are charged.
Although the possibility to have import taxes is near to zero, we strongly suggest that you'd better know your import policy before your purchase happens. You have to notice that some products may require special licenses or permits to import (such as high powered lasers). It is customers’ business to handle the products that are confiscated by the Customs in customers' countries. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from YN.EACHSHOT.COM, the recipient is the importer of record and must comply with all laws and regulations of the destination country. YN.EACHSHOT.COM is not responsible for products being confiscated by the Customs in customers' countries.