1. Missing item or get wrong item
When you get the package, if you find there are some items missing from your order or we sent you incorrect items, please keep all the items in original condition and also keep the packing stuff, weigh all the items together with packing, then take some photos of them and send us the photos by email. Please contact us within 7 days after receipt of package. We will investigate the case when we get your email. If the case is true, we will send you the missing item or the correct item (sometimes you may be requested to return the incorrect item).

2. Get damaged items, DOA(dead on arrival)
When you (buyer) get the package, if you find the item is damaged(cracked) in appearance, immediately contact the carrier and us. If the item does not work(DOA), please take photos of the item including warranty label and send us the photos by email, please contact us within 7 days after receipt of package. Once the case is clarified, we will resend you a good item. Sometimes for DOA item, you may be requested to return it.

3. Item is defective under warranty
There is warranty for most of our items, if your item is defective during warranty, you can return it for repair or exchange. If the item was damaged by incorrect use, it is out of warranty. Please make sure the warranty label still exist with the item, or we will refuse it, so please keep the warranty label carefully . Please contact us prior to return item, we do not accept any unallowed package, and please pack the item well when you return it.

4. Return postage
We will accept returns within 7 days of receipt in fully resalable condition. If you are not satisfied, you could send it back to us for refund or exchange. However, please be reminded that buyer would be responsible for the postage for returning the item.