YongnuoStore goes to lengths to ensure that your interests are protected when you shop with us. In line with this, our after-sale services are designed to maximize your flexibility so you can make the most from your purchases.
1) 30 Days No-Hassle Return & Refund
YongnuoStore.com offers a “No-hassle” 30 Days Return and Refund Policy. If you change your mind and want to return the item for a refund, you can contact our customer services department to obtain a Return Merchandise Authorization (RMA)number and return your items within thirty (30) days of purchase.
2) 30 Days Return to Exchange Item
YongnuoStore.com also offers a “30 Days Return to Exchange Item” policy. If the product you bought has no quality problem but just not matches your requirement you can require a Return Merchandise Authorization (RMA) number within thirty (30) days from purchase date for exchanging for a different model or product. In this case, price difference will be charged for exchange item if needs.
Notes:
3) Return a product for warranty service
YongnuoStore offer a standard 12 month limited warranty service for all our products except some specified products.
Please read the following after-sales terms first so as to better under YongnuoStore warranty:
Failure Type | Warranty Period | Treatment |
Missing Item | 90days | Resend or Refund |
Cosmetic Damage | 90days | Refund for compensation or return for resending new replacement |
Wrong Product Received | 90days | Return for full refund or return for resending new replacement |
Verified Functional Failure | 365days | Return for repair (within 90-365 days) |
Customer Induced Damage | 365days | Return for repair (within 90-365 days) |
(Defect) Can Not Duplicate | NA | Send back the original products to customer and customer needs to incur the two-way shipping cost |
Out Of Warranty | NA | Return for repair if customers agree to pay the repairing fee and two-way shipping fee |
Non-Authorization Return | NA | Not allowed |